Terms of Use

1. GENERAL PROVISIONS

The Chatdeal Terms & Conditions ("Terms & Conditions") govern your booking when you use Chatdeal and ‘Chatdeal in partnership with KAYAK’ or on other sites for which Chatdeal has the right to display flight options.

By using Chatdeal and 'Chatdeal in partnership with KAYAK’ for your travel booking, you agree to accept these Terms & Conditions. Do not continue to use Chatdeal if you do not agree to take all of the Terms & Conditions stated on this page.

The following terminology applies to these Terms & Conditions: "Client", "You" and "Your" refers to you, the person using Chatdeal. "The Company", "Ourselves", "We", "Our" and "Us", refers to Triprobotics Inc.. "Party", "Parties", or "Us", refers to both You and Us. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

2. CONDITIONS

In order to use Our website or our services, products:

• You must be at least 18 years of age;
• You must use Chatdeal and ‘Chatdeal in partnership with KAYAK’ in accordance with these Terms & Conditions;
• You must have the legal capacity to enter into a binding legal agreement;
• You must only use the services of Chatdeal and ‘Chatdeal in partnership with KAYAK’ to make reservations of any form offered by Our services, only if You are authorized to do so both on your behalf and on behalf of third parties; and
• all information supplied by You must be true, accurate, current, and complete.

3. GENERAL RULES AND CONDITIONS

When You book services using Chatdeal or ‘Chatdeal in partnership with KAYAK’, You authorize Us, or a third-party service provider, to act as Your representative during the process of booking such services from the selected Travel Supplier (defined below). By doing so, You also authorize us to make a payment for the above-mentioned products/and/or services in Your name and on Your behalf, as required. We shall ensure the tickets are issued and will charge You accordingly, depending on which product You book. The amount You are going to be charged will be displayed before Your booking is confirmed by You. Travel Supplier shall include any travel service providers, including but not limited to airlines, online travel agents, rental car companies, cruise operators, hotels and other short-term lodging facilities, and other providers of travel services.

You are obliged to deliver all data complete and error-free, which is necessary for booking. In case the information is inaccurate, incorrect, or payment is processed with a credit card from a third person, We may require additional verification.

We are not responsible for any scheduled changes or cancellations of Your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process. If there are any issues related to the travel booking that has been contracted through Our services, do not hesitate to let Us know about this. We are looking to resolve any situation as soon as possible and within commercially reasonable standards.

You agree that Chatdeal may contact You regarding important or critical updates related to Your booking or travel via email, SMS, or phone calls. See also SMS Transactional Terms and Privacy policy.

4. INTELLECTUAL PROPERTY

Information accessible via the Company site, its original content, features, and functionality are and will remain the exclusive property of Chatdeal and its licensors. The Website is protected by copyright, trademark, and other intellectual property laws. The reproduction or use of the trademarks, commercial names, or any other distinctive signs, including the website of Chatdeal, is prohibited, and it will be prosecuted according to the applicable national and international legislation.

5. BAGGAGE ALLOWANCE

The Baggage Allowance is reflected on the order confirmation with Chatdeal and ‘Chatdeal in partnership with KAYAK’ as well as on the e-ticket receipt.

The Customer should check directly with the airline indicated on Your itinerary for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item You would like to bring on the trip.

Some airlines offer lower fares that do not include luggage. Once You have selected your flight, check the order confirmation to find out if the luggage is included in Your fare.

With regard to the policy of charging luggage fees, it can be changed at any time by each airline company. Chatdeal and ‘Chatdeal in partnership with KAYAK’ do not control and have no input into luggage fees charged by airlines. There are airlines that charge luggage fees for any luggage You carry. If Your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage. Chatdeal and ‘Chatdeal in partnership with KAYAK’ bears no responsibility or liability for luggage fees you incur and are charged by the airline.

6. TRAVEL SUPPLIERS: RULES AND RESTRICTIONS

These Terms & Conditions extend to all services provided by Us related to Chatdeal and ‘Chatdeal in partnership with KAYAK’, including the services you book through Us from Travel Suppliers; however, Travel Suppliers may have additional terms that may apply to your booking.

We encourage You to study in detail both these Terms & Conditions and those of the Travel Suppliers so that You are aware of all the terms, conditions, and policies that apply to Your travel services.

Since You are contracting for the booking of travel services through Us, You hereby agree to all fees charged for these travel services, including those additional fees that Travel Suppliers may require. We reserve the right to cancel Your booking if full payment is not received in a timely fashion. Some Travel Suppliers may require You to present a credit card or cash deposit upon check-in to cover additional expenses incurred during Your travel. Such a deposit is unrelated to any payment received by Chatdeal and ‘Chatdeal in partnership with KAYAK’ for Your booking. As such, Chatdeal and ‘Chatdeal in partnership with KAYAK’ bears no responsibility or liability for any additional expenses incurred by You during Your travel.

You agree and understand that any breach of the rules and restrictions of the Travel Suppliers may result in the cancellation of Your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations, and/or the debit of Your account for any costs We incur as a result of such an infringement.

7. REQUIREMENTS FOR TRAVEL

Not all documents listed below are required for all travel, and requirements vary depending on your destination, connections, and visa/passport status. Please consult your local embassy or the government department responsible for posting travel requirements.

• “Real ID-compliant”—Driver’s License, US military ID, US passport, or other acceptable identification to fly within the United States
• Valid passport
• Sometimes visa requirements (for more information, contact the Embassy of the visiting country)
• Depending on the destination, a negative Covid-19 test is required (for more information, check the entry requirements of Your destination country)

We are not responsible for any risks associated with traveling to different countries or the specific risks that particular countries pose, and We disclaim all liability for any damages or losses related to travel to those particular countries.

8. TICKETING POLICIES

Once You have completed Your booking via Chatdeal and ‘Chatdeal in partnership with KAYAK’, You will receive an Order Confirmation from Us to the email address You provided. This email serves as proof that You have successfully made an order via Chatdeal and ‘Chatdeal in partnership with KAYAK’, and it reflects Your Passenger(s) details, Itinerary Details, and Summary of Charges.

Please note that with the Order Confirmation, we acknowledge that the order was received and processed by Us or a third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and Your reservation is ticketed, You will receive a separate email with the e-ticket receipt.

The ability to cancel or modify a booked flight is restricted and will depend on the airline's fare rules or other terms and conditions. While some airlines may allow free cancellation within 24 hours after the ticket issuance, this possibility is limited to specific airfares and ticket types. If You wish to cancel Your reservation, please contact Our Customer Care representatives at 1-855-920-9942 and request the cancellation policy of Your ticket.

Changes to name details are restricted by many airlines, therefore in case any change is required, You should be aware that modifications are only allowed in accordance with the airline's policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

In case You request any changes and/or modifications caused by a change in Your travel plans or Your personal circumstances (cancellation or modification), in addition to the terms and conditions of the airline company, Our processing fees will apply.

9. REFUNDS AND CANCELLATIONS

Voluntary cancellation by passengers

We understand that travel plans can often change. If You wish to cancel Your booking, depending on Your ticket policy, You may be eligible for a partial refund.

Ticket cancellation must be done at least 24 hours prior to the scheduled departure time. Passengers holding tickets that were not canceled prior to the departure and passengers who did not show up for the flight or did not board after the check-in process might not be eligible for a refund.

Refunds must be requested only within the ticket validity period and are only possible if/should the fare rules of the purchased ticket permit it. If You purchased a discounted fare, this might be partially or completely non-refundable.

For partially used tickets, the refundable amount will be recalculated according to the unused sector and only if the airline policy allows it. If no ticket value is left, the unused tax (if any) will be refunded.

If Your ticket is not eligible for a refund, We will offer You alternative options according to the fare rules of your ticket (e-credit or exchange if available).

When refunding the ticket, additional flight services purchased from third parties (e.g. insurance, airport transfer) are not canceled automatically. To cancel these services, please request them directly from the third-party provider of the specific service.

Schedule changes and involuntary cancellation

If the airline company cancels a flight or fails to operate it according to the originally scheduled time, You will have the possibility to choose one of the offered alternatives for Your travel arrangements. We will ensure that You are notified of any significant changes once We become aware of them and We accept no liability for any changes or costs incurred that may result.

You will have the choice of accepting the change of timing or a new travel arrangement offered by the airline. If the changes are not acceptable, You might have the possibility to apply for a refund in accordance with the conditions of carriage. In case You are eligible for a refund, Our processing fee applies, as well as the deduction of non-refundable fees.

Applicable surcharges in case of cancellation

The ability to refund Your ticket is subject to the rules of the ticketed fare and specific terms and conditions of the airline company. Therefore administrative fees and penalties may apply.

Our services are provided in full by Our agents. By services, We mean processing any requests made by You to cancel, change or refund Your ticket. For these services offered by Our Company via Our service center, social media, or all other channels, a processing fee of $150 applies. All penalties and fees are calculated per ticket.

Processing fee for customers holding tickets with a Support Package included will be charged in accordance with the type of Package purchased.

Administrative Fees, tips, and/or Support Packages are considered non-refundable charges. Also, any applicable airline penalty or cancellation fee is non-refundable by default and will be deducted from the amount to be returned to You.

We have no influence and therefore cannot be held liable for the outcome of the cancellation/change/refund process, which is the total discretion of the airlines. Nevertheless, the processing fee paid to process Your request, which is not the airline's fee to cancel/change/refund the ticket, is a service provided by Our company and cannot be returned.

Refund processing time

In most cases, the refundable amount will be credited back to the original payment method; however, there are exceptional situations in which tickets will be refunded via alternative methods such as check or PayPal. We will issue refunds for eligible tickets within 20 business days for credit/debit card purchases, but please note that this does not include Your own bank processing time.

10. SUPPORT BUNDLES

The Support Bundle product offers a various selection of travel packages tailored specifically for your needs. These packages are designed to enhance your travel experience by providing expert assistance and added benefits, offering multiple service levels and tailored options to suit your needs and budget.

The bundle is available in Standard and Premium plans. The package usually include but are not limited to:

Exchange & Refund Processing Fee Discount - reduce costs when making changes to your travel plans.

An activated Standard plan reduces the Chatdeal processing fee for the voluntary exchanges and refunds. The Plus plan completely eliminates the fees for the voluntary exchanges and refunds. The service is considered utilized upon its first application.

Priority Assistance ensures expedited and prioritized support with access to exclusive communication channels, providing customers quicker responses for booking inquiries, changes, or general assistance.

Schedule Change Handling Priority provides customers with dedicated assistance and prioritized support in managing and adapting to schedule changes, ensuring a seamless transition to the revised itinerary.

24 Hours Cancellation offers free tickets cancellation within the flight tickets void window.

The offered plans and services included may vary and depend on the characteristics of the trip and flight to which they are provided.

Exchange and Refund Processing Fee Discounts are valid only for the original booking associated with the purchased Support Bundle.

Priority services are active for the duration of the trip associated with the purchased bundle. These are subject to availability and may experience delays during peak travel periods or extraordinary circumstances.

Price Drop vouchers are non-transferable and cannot be combined with other promotions. They are valid for the year from the issue date.

Changes and cancelations:

The Support Bundle is refundable within 24 hours of booking; after that, its cost is non-refundable and considered fully consumed once any available options are used.

Support Bundle will be considered consumed and will not transfer to the new booking if the customer makes a voluntary exchange.

11. CANCEL FOR ANY REASON (CFAR) PLAN

The Cancel for Any Reason (CFAR) plan provides the greatest flexibility to cancel your trip. Please note that CFAR is not insurance and does not guarantee refunds. It offers compensation if you are unable to proceed with your booked trip.

The product allows customers to request ticket cancellation without providing any documentation and receive a partial refund under the following terms:

• Refund Options are: Flight Credit: 100% of the ticket cost as a flight credit (if available for the specific airline) or Cash Refund: 80% of the ticket cost as cash. Refund options depend on airline credits availability.
• The cancellation request must be made with our Customer Care department via phone or the 'Contact us' form at least 48 hours prior to your first scheduled departure.
• Once a valid cancellation request is received, the customer will receive 100% of the ticket cost as a flight credit, if available for the specific airline, or 80% of the ticket cost as cash.
• Once the 48-hour limit prior to the first departure has passed, the plan will be considered consumed, and airline-imposed fare rules will apply.
• Refunds issued as cash will be processed within 15 days from the date of the request and will be transferred to the original form of payment.
• Refunds issued as airline credits will be deposited into your personal account and are valid for one year from the original booking date. When rebooking, you must cover any fare difference and applicable airline penalties. The credit is valid for the same airline, route, and passengers.
• The cancellation request applies to the whole booking and cannot be applied towards an individual flight segment.
• The plan does not offer coverage after the trip has started, including requests at the airport and/or at the point of destination.
• The plan does not cover any additional purchases related to the ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.) and such expenses will not be refunded.

Changes and cancelations:

• The Cancel for Any Reason (CFAR) plan itself is non-refundable.
• The plan does not apply to tickets changed directly with the airline.
• CFAR will be considered consumed and will not transfer to the new booking if the customer makes a voluntary exchange.
• The plan does not cover tickets canceled directly with airlines or canceled by the airlines due to schedule changes, irregular operations, or unforeseen circumstances*.

*“Unforeseen circumstances” means any extraordinary event beyond the reasonable control of an airline. This includes, but is not limited to, hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues.

12. PAYMENT

When You make a booking via Chatdeal and ‘Chatdeal in partnership with KAYAK’, You will need to provide us with accurate credit or debit card details. By providing Your credit or debit card information, you authorize Chatdeal and ‘Chatdeal in partnership with KAYAK’, or a third-party service provider of Chatdeal, to charge You for the total amount of travel services. You may see multiple charges: “Fares” and “Taxes and Fees” for the travel services equally the Total Amount as quoted in your booking.

If We encounter any issues while processing Your payment, We will notify You. We will not be liable for any subsequent price increase as a result of payment failure. Any price increases are reviewed with and agreed upon by You before the booking is made.

Neither Chatdeal and ‘Chatdeal in partnership with KAYAK’ nor any third-party service provider will be under any obligation to issue tickets before the payment process has been completed. You will receive Your booking confirmation and electronic invoice via email to the address You provided at the time of your booking.

13. DISPUTES

The dispute resolution methods arising from Your use of Chatdeal and ‘Chatdeal in partnership with KAYAK’ will be settled via compulsory arbitration by the American Arbitration Association (“AAA”). By using Chatdeal and ‘Chatdeal in partnership with KAYAK’, You agree to dispute resolution via AAA. These Terms & Conditions, and any dispute between You and Triprobotics Inc., shall be governed by the laws of the state of Delaware without regard to principles of conflicts of law. You can decline to agree to arbitrate by sending an arbitration opt-out letter to info@chatdeal.com within thirty (30) days of first accepting these Terms & Conditions.

By accessing the Website to use Chatdeal and ‘Chatdeal in partnership with KAYAK’, you agree with the Terms & Conditions that we impose. We are not responsible for the fact that You have not thoroughly studied all that is stated in these Terms & Conditions.

Procedure for Resolution of Disputes.

Prior to initiating an arbitration, We endeavor to solve the problem in the most economical and benevolent manner for all the parties involved. Respectively, You agree to solve any conflict or petition relating in any way to Chatdeal and ‘Chatdeal in partnership with KAYAK’, any interaction with our customer service agents, and any services and products furnished by Travel Suppliers by getting in touch with Our customer support.

Credit Card Chargebacks.

You have the ability to dispute charges with credit card companies ("chargebacks"). If You have a question about a charge on your credit card statement, we encourage you to call customer support and the Travel Supplier prior to disputing a charge with Your credit card company to discuss any questions or concerns about the charges. We retain the right to cancel any travel reservation in the event of a chargeback related to that reservation.

By using Chatdeal and ‘Chatdeal in partnership with KAYAK’ to make a reservation with a Travel Supplier, You accept and agree to the relevant cancellation policy of that Travel Supplier. In all cases, the cancellation policy of each reservation is made available on our Website when you are making your booking. Please note that certain rates or special offers are not eligible for cancellation or change. By using our service to make a reservation with a Supplier, you waive the right to any chargeback claims mentioned below. Chatdeal, ‘Chatdeal in partnership with KAYAK’ and its Travel Suppliers deem the following chargeback scenarios as improper and retain the right to investigate and rebut any such chargeback claims, including the right to recover costs of such chargeback claims from You:

• Chargebacks resulting from non-cancellable reservations in the event that Chatdeal and ‘Chatdeal in partnership with KAYAK’ or the Travel Supplier cannot provide a refund, whether or not the reservation is used.
• Chargebacks resulting from the cardholder's decision to not use a service made available by a Travel Supplier and did not have the right to a refund (e.g., the cardholder did not show up for a scheduled flight and did not cancel in advance).
• Chargebacks resulting from the non-compliance with these Terms and Conditions and policies regarding the cancellation and the refund.
• Chargebacks resulting from charges authorized by family, friends, associates, or other third parties with direct access to You, the User’s credit card.
• Chargebacks arising from the Travel Supplier’s failure to deliver a product or service in a manner that’s consistent with the Travel Supplier’s product description but that You may no longer want or need.
• Chargebacks resulting from the cardholder’s decline to use the available services due to concerns related to COVID-19 or travel restrictions on the cardholder.
• Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of Chatdeal and ‘Chatdeal in partnership with KAYAK’ or Travel Suppliers) that are beyond the control of Chatdeal or its affiliates.

14. LIMITATION OF LIABILITY

All information contained on Our website is disseminated as is and without any guarantee of accuracy or being free from errors or omissions. We do not guarantee in any way the timeliness, accuracy, or availability of information unless these are guaranteed by statute or other laws and international treaties. In no event, including, but not limited to negligence, will, Chatdeal, including its respective officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Website, Chatdeal and ‘Chatdeal in partnership with KAYAK’ and its contents (collectively the "Covered Parties"), be liable to any person or entity for any injury, loss, claim, damage or for any special, punitive, exemplary, direct, indirect, incidental, compensatory or consequential damages of any kind, regardless of whether are based on the contract, tort, negligence, offenses, strict liability or otherwise, arising out of or in any way related with the activities or business of our Company, including but not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) the use, or inability to use, unauthorized use of, performance or non-performance of the Website or the services or materials on the Website or the reserved travel reservations through the call center, even if they are informed about the possibility of such damages; (iii) unauthorized access to or tampering with Your personal information or transmissions; (iv) the provision or failure to provide any service; (v) errors or inaccuracies contained on the Website or any information, software, products, services, and related graphics obtained through the Website; (vi) any transactions entered into through this Website; (vii) any damages or viruses that may infect computer equipment or other property, or any loss of data, access, use or use of Your account browsing the Website, or downloading materials, data, text, images, videos, audio or other information from the Website or associated with any e-mail or links sent by Chatdeal and ‘Chatdeal in partnership with KAYAK’ or its third party service providers; or (viii) damages otherwise arising out of the use of the Website, any delay or inability to use the Website, or any information, products, or services obtained through the Website.

In no case shall Our total liability, or that of our Travel Suppliers, exceed the total costs stipulated in the itinerary that generate such liability. Please note that claims or cause of action arising out of or in connection with Your access and use or the purchase of products and/or services from the Website must be submitted within one hundred eighty (180) days from the date the purchase was completed. If legislation in force does not allow limits or exclusions regarding the liability for the harmed damages, the ones indicated above may not apply in Your case. Your use of the Website will be at Your own risk. Our Company acts as an intermediary or as an agent for the products and services related to travel such as air transport, hotel accommodation, meals, travel insurance, car rentals, etc.) and We are in no way responsible for the products and services of these Travel Suppliers.

The Travel Supplier that provides travel or other services on Chatdeal and ‘Chatdeal in partnership with KAYAK’ are independent contractors and not agents or employees of Chatdeal, its third-party service providers, or Chatdeal Covered Parties. Chatdeal and Our subsidiaries are not responsible for the acts, errors, omissions, representations, guarantees, violations, or negligence of such providers or any personal injury, death, loss, accident, delay, material damage, or other damages or expenses resulting from these Travel Suppliers. We have no liability and will not make any refund or accept responsibility for any damage in case of any delays, cancellations, overbooking, strike, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, force majeure, or other causes beyond the Covered Parties’ direct control.

No Covered Party shall be responsible for any Service Provider's breach of warranty, nor for any other wrongdoing of a Service Provider (including any liability in tort), as to any products and/or services available through Chatdeal and ‘Chatdeal in partnership with KAYAK’. No Covered Party shall be responsible for any Service Provider's failure to comply with these Terms & Conditions or with applicable federal, state, provincial, and local law.

By using Our site, You hereby agree to the Terms & Conditions and you will not bring any legal proceedings against Chatdeal or its Covered Parties. Therefore, both Chatdeal and its Covered Parties are not responsible for any loss or damage to the property or injury of any person caused by any defect, negligence, or any other wrongful act of omission or any non-compliance by any kind.

Further, any inconvenience, loss of pleasure, mental suffering, or other similar matter; any delayed departure, missed connections, replacement of accommodations, termination of service, or changes in rates and charges; any cancellation or double reservation of reservations or tickets outside the reasonable control of Chatdeal; and any claims of any kind arising out of or in connection with air transport or other transport services, products or other features performed (or not) or arising (or not) in connection with Your travels are not the responsibility or liability of Chatdeal and its Covered Parties. Additionally, Chatdeal and ‘Chatdeal in partnership with KAYAK’ are not responsible for any delays, cancellations, or changes to the airline's flight programs. The limitations specified in these Terms & Conditions will survive and apply even if it is found that any limited remedy specified in these Terms & Conditions has failed to achieve its essential purpose. The limitations of liability provided in these Terms & Conditions are to ensure the benefit of Chatdeal and its Covered Parties.

15. FORCE MAJEURE

Any act or situation which is beyond Our control is known as a “Force Majeure” event. In such a circumstance, We are not liable for any failure to perform or delay in performance of our obligations or contracts, for interruption of service directly or indirectly from acts of God.

No party will be held legally responsible for any losses or damages of nature incurred or suffered by that other party, as long as this failure or delay is the direct result of a Force Majeure event.

Any act, event, non-happening, omission, or accident beyond Our control includes (but is not limited to):

• Strikes, lock-outs, or other industrial action.
• Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters.
• Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
• Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
• The acts, decrees, legislation, regulations, or restrictions of any government.
• Other causes beyond our reasonable control.

We will use our reasonable endeavors to minimize any delay or issues caused by Force Majeure or to find a solution by which our obligations under these Terms & Conditions may be performed despite the Force Majeure event.

In case of Force Majeure Event: Your reservation MUST be canceled prior to the scheduled departure date, or You risk forfeiture of the value of the tickets, and no refund, rebooking, or rerouting option may apply. Your entire ticket will be lost. If You’ve already submitted a request for a refund, take note that your refund may take a little longer than normal to complete due to the sheer number of travelers that may be impacted by the same Force Majeure Event.

We are committed to following the established policy and trying to prescribe an alternative resolution that will suit both sides. Travel Suppliers might offer waivers to cancel, postpone trips or provide a refund to the passengers that might be accessible in case a specific flight that was affected is canceled. If You request any changes and/or modifications caused by force majeure circumstances (e.g. cancellation or modification), in addition to the terms and conditions of the Travel Supplier, our processing fees will apply.

Types of travel services You may be able to select when booking:

Cancel/Credit:

Allows You to cancel now and book new travel at a later date once You are ready to travel again. New dates must be within the Travel Suppliers’ requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically one (1) year after the date of purchase. This is the preferred and faster option as per the Travel Supplier’s rules and policies, as not all Travel Suppliers allow for a refund option.

Change:

Some Travel Suppliers will waive their penalty fees to allow You to book new flights. New travel services are subject to the Travel Supplier’s restrictions and fare differences. Changes are only allowed for unused travel services. When You request to change your travel service with Us, We will handle fulfilling Your request with the Travel Supplier on Your behalf.

Refund:

If You cannot change your travel services or dates, You may be entitled to a refund. Some Travel Suppliers allow some tickets to be refunded even if you purchased non-refundable tickets. Refunds are usually only available for unused travel services. When You request a refund with Us, We will cancel Your booking and will handle fulfilling Your request with the Travel Supplier on Your behalf.

We will provide refunds based on the circumstances of the case and only when the following conditions are met:

(i) the Travel Supplier cancels or significantly changes a flight,

(ii) the Travel Supplier acknowledges that a consumer is entitled to a refund, and

(iii) passenger funds are possessed by Chatdeal and ‘Chatdeal in partnership with KAYAK’ or Chatdeal third-party service provider.

If these conditions aren't met, Chatdeal and ‘Chatdeal in partnership with KAYAK’ or its third-party service provider will not make any refunds. In these cases, the obligation to provide a refund, according to DOT Enforcement Notices, belongs to the airlines, carriers, or Travel Suppliers.

IMPORTANT:

• Our Company services are provided in full by our third-party service providers. By services, we mean processing any requests made by the Customer to cancel, change the flight, or refund requests, so a separate reduced fee will be charged for these services offered by Our Company.

• Our Company has no influence and therefore cannot be held liable for the outcome of the cancel/change/refund process, which is a total discretion of the Travel Supplier. Nevertheless, the fee paid to process your request, which is not the Travel Supplier's fee for canceling/changing/refunding the ticket, is a service provided by Our Company and cannot be returned or refunded to you, even if the outcome of the cancel/change/refund request is unsatisfactory to You.

16. INDEMNIFICATION

You agree to indemnify, defend and hold Our Company its Covered Parties, associates, partners, business partners and/or their respective traders and any of their respective leaders, officers, directors, managers, employees, and agents harmless from and against any third party declarations, causes of action, requests, reclamations, losses, injuries, fines, sanctions or other amounts of any kind, including legal and accounting expenses, arising from:

• your exploitation of Chatdeal and ‘Chatdeal in partnership with KAYAK’;
• your infractions of laws or the rights of a third party; or
• your alleged breach of these Terms & Conditions.

17. RELATED LEGISLATION

You should know that any travel in other countries to arrive at Your destination most probably are subject to the Montreal Convention, or now to the Warsaw Convention, and its amendments, also in particular cases, can be regulated by Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. The contract of carriage by a carrier may be limited by these international laws, but both the contract of carriage and these laws limit the carrier's liability.

18. NOTICE OF CONTRACT TERMS OF THE TRAVEL SUPPLIER

1. An airline's individual terms and conditions, related rules, regulations and policies, and any applicable costs will apply to Your travel on that airline.
2. If You use more than one airline for your travel, the conditions, regulations, and any applicable charges may apply to You for each airline.
3. The conditions, regulations, and any applicable charges of each airline are, by this notice, incorporated into and made part of your contract of carriage.
4. The conditions may include, but are not restricted to:
   • Conditions and limits on the airline's responsibilities for the bodily wounds or death of passengers.
   • Application of the airline's conditions and limits of responsibilities to the acts of the businesses and people associated with the airline, their supporters, and representatives, including anyone, providing services or goods to the airline.
   • Claims, restrictions, including time limits by which passengers must file claims or bring legal actions against the airline.
   • Rules about reconfirmations or reservations; check-in times; the use, duration, and validity of air transportation services; and the airline's right to refuse passengers access to the aircraft.
   • Rights of the airline and limits on the airline’s responsibilities for delay or failure to achieve service, including schedule changes, the substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the airline to notify passengers of the identity of the operating carrier or substituted aircraft.
   • Rights of the airline to refuse access to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
5. You can obtain more information about your carriage contract and find out how to request a copy at places where tickets are sold. Many airlines also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the airline's airport and sales offices and, upon request, to receive a copy by mail or other delivery services from each airline, all free of charge.
6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as an agent for the other carrier.

19. PROHIBITED ITEMS

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with Your carrier. Laws forbid the carriage of dangerous materials aboard aircraft in Your luggage or on Your person.

20. TRAVEL INSURANCE

Travel Insurance is available via Chatdeal and ‘Chatdeal in partnership with KAYAK’ from third-party travel insurance carriers. Chatdeal does not provide, own or control any travel insurance carriers, so those carriers are responsible for the insurance You may select to purchase. The travel insurance carrier’s terms and policies apply to Your travel insurance, so You must agree to and understand those terms. Your interaction with any travel insurance carrier accessed via Chatdeal and ‘Chatdeal in partnership with KAYAK’ is at Your own risk; Chatdeal does not bear any responsibility should anything go wrong with your travel insurance.

21. DISCLAIMER REGARDING BLOG CONTENT AND FIGURES

The information, data, and figures presented in our blog articles are provided solely for informational purposes and do not constitute a binding offer or commitment to render services at the prices referenced therein. Such figures, including but not limited to average flight prices, ticket price fluctuations, and other travel-related statistics, are derived from publicly accessible sources and may not be accurate, exhaustive, or up-to-date. All prices and availability are subject to variation and may change without prior notice. You are strongly encouraged to independently verify current prices and availability directly with airlines or service providers before making any travel-related decisions or arrangements.

Our Company’s contact address:
Triprobotics Inc.
2093 Philadelphia Pike #2255
Claymont, DE 19703
USA